Modify/Cancel Order

Modification or Cancellation Window

You have a 6-hour window from the time of placing your order to request any modifications or cancellations. After this period, the order may already be in progress and cannot be changed.

Requesting Changes

To modify or cancel your order within the allowed timeframe, contact our customer support team promptly. Email us at support@mooslym.com with your order number and the specific details of the changes you need.

Handling Shipped Orders

If your order has already been shipped, modifications are not possible. In such cases, you will need to wait for delivery and then follow our Returns and Refunds Policy for any changes or returns.

Refunds for Canceled Orders

For orders canceled within the specified 6-hour timeframe, we will process a refund to the original payment method. It may take up to 3 business days for the refund to reflect in your account.

Customer Support

If you have any issues or questions regarding your order, please contact our customer service team at support@mooslym.com. We typically respond within 1-2 business days.