Shipping Policy

Processing Time:

  • Orders are typically processed within 1-2 business days after successful payment.
  • Orders placed after 12:00 PM will be processed on the next business day.

Standard US Shipping Time:

  • 3-4 business days.

Standard US Estimated Delivery Time:

  • 4-6 business days.

Address or Product Changes:

  • Changing the shipping address or product may extend the processing time by an additional 1-2 business days.

Shipping Fees:

  • We offer free shipping on all orders within the United States.

Order Tracking:

  • Once your order has been shipped, you will receive an email with the tracking number from the shipping carrier within 2-3 business days.
  • It may take 1-2 days for the tracking information to update on the carrier’s system.
  • If the tracking number does not work after 3 business days, please contact our customer support.

Missing Items:

  • If you discover any missing items in your order, please notify our customer service within 48 hours of receiving the package.
  • Provide detailed information, including the order number and product description.

Late Deliveries:

  • Late deliveries may occur due to inaccurate addresses, severe weather conditions, international customs procedures, etc.
  • If your delivery is late, please contact us within 2 business days for resolution.

Contact Us:

  • If you have any questions or concerns, please contact our customer support team.

Email: support@mooslym.com

Phone: (510) 227-5667

Office Address: 2322 Santa Clara Ave, Alameda, CA 94501

WareHouse 2: 16623 VIRGINIA AVE PARAMOUNT, CA 90723

Support Hours: Monday to Friday | 10:00 AM – 8:00 PM (GMT)