Order Processing Time
Orders are processed within 1–2 business days after successful payment.
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Orders placed after 12:00 PM (noon) will be processed on the next business day.
Standard Shipping Time (United States)
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Shipping Time: 3–4 business days.
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Estimated Delivery Time: 4–6 business days after processing.
Address or Product Changes
Requests to change the shipping address or product details may extend the processing time by an additional 1–2 business days.
Shipping Fees
We proudly offer free shipping on all orders within the United States.
Order Tracking
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A tracking number will be emailed to you within 2–3 business days after your order is shipped.
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Tracking information may take 1–2 days to update in the carrier’s system.
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If your tracking number does not work after 3 business days, please contact our customer support team.
Missing Items
If you discover any missing items in your package, please contact us within 48 hours of delivery.
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Provide your order number and a detailed description of the missing item(s).
Late Deliveries
Delivery delays may occur due to:
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Incorrect or incomplete shipping address
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Severe weather conditions
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Customs clearance procedures
If your order is delayed, please contact our customer support within 2 business days for assistance.
Contact Us
For any questions or concerns regarding your order or shipping, please don’t hesitate to reach out to our customer support team.
Email: infor@mooslym.com
Phone: (510) 227-5667
Office Address: 2322 Santa Clara Ave, Alameda, CA 94501
WareHouse 2: 16623 VIRGINIA AVE PARAMOUNT, CA 90723
Support Hours: Mon to Sat | 10:00 AM – 8:00 PM (GMT)