Returns and Refunds Policy

Thank you for choosing Mooslym Airloom! We are committed to providing you with the best shopping experience. Please read our shipping policy carefully to understand how we process and deliver your order.

SHIPPING TIME

Total Delivery Time = Processing Time + Shipping Time

• Support Hours: Monday – Friday | 10:00 AM – 8:00 PM (GMT)

Order Processing Time:

• Once payment is successfully completed, orders will be processed immediately.
• Processing time typically takes 1 – 2 business days.
• Orders placed after 10:00 PM will be processed on the following business day.

Shipping Time:

• Standard Shipping within the U.S.: 3 – 4 business days

Estimated Delivery Time:

• Standard Shipping within the U.S.: 4 – 6 business days

ADDRESS OR PRODUCT CHANGES

• If you need to change the shipping address or an item in your order, processing time may be extended by 1 – 2 business days.
• We will do our best to accommodate your request, but all changes must be reviewed carefully to ensure accuracy.

SHIPPING FEES

• Free shipping across the U.S., with no restrictions on the number of items per order.

ORDER TRACKING

• Once your order has been shipped, you will receive an email with a tracking number from the shipping carrier within 2 – 3 business days.

TRACKING NUMBER ISSUES

• Tracking numbers may take 1 – 2 days to update in the carrier’s system.
• If your tracking number is not active after 3 business days, please contact us at support@mooslym.com for assistance.

MISSING ITEMS IN YOUR ORDER

• If your order is missing an item, please contact our customer support team at support@mooslym.com within 48 hours of receiving your package.
• Provide your order number and details of the missing item so we can resolve the issue quickly.

DELIVERY DELAYS

Your order may be delayed due to the following reasons:

• Incorrect shipping address
• Severe weather conditions
• International customs clearance, etc.

If your order is delayed, please contact us at support@mooslym.com within 2 business days for prompt assistance.

QUESTIONS OR CONCERNS

If you have any questions regarding our shipping policy or your order status, please reach out to our customer support team at support@mooslym.com.