Returns and Refunds Policy

Thank you for choosing Airloom Deluxe! We are committed to providing you with the best shopping experience. Please read our shipping policy carefully to understand how we process and deliver your order.

Return Policy

Return Conditions:

• The product must be in its original condition, unused, and undamaged.
• The return request must be submitted within 30 days from the date of receipt.

Return Process:

1. Submit a Return Request
   • Send an email with the subject line “Return/Refund Request.”
   • Include your order number and attach photos of the product issue (if applicable).
2. Receive the Return Label
   • We will provide a prepaid return shipping label via email.
   • Download, print, and attach it to the return package.
3. Ship the Product Back
   • Pack the product securely and send it back via the postal service.
4. Confirmation Email
   • Once we receive your returned item, we will send you a confirmation email.

Note: Customers do not need to pay for return shipping.

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Exchange Policy

• We accept exchanges if the product is damaged, defective, or different from the description.
• Customers do not have to pay any exchange fees.
• A replacement product will be shipped as soon as we receive the returned item.

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Refund Policy

Refund Processing Time:

• After receiving the returned item, we require 2 business days to process your refund.
• If the refund is approved, the amount will be refunded to your original payment method within 1-3 business days.

Contact for Support:

If your product is defective, or if you have not received your refund, please contact us immediately for assistance.